Main menu:
Our Services
GASPRO/APPLIANCE TECH are now able to offer the most complete Warranty Service Management and Technical Support available Australia Wide, including technical training of staff & Service Agents, and can eliminate the need for a Service Manager to be employed by your company.
GASPRO/APPLIANCE TECH have now developed an extensive list of quality Service Agents & contractors around all states of Australia.
Our Service Agent Database includes such things as:
1. Copy of trade qualifications/licenses, etc
2. Copy of current public liability certificate & expiry date
3. Their list of areas covered by them
4. Name & contact number of person in charge
5. Banking details for direct credit of payments to Service Agent Accounts
6. Delivery address & postal address (for parts, etc)
7. Full list of appliances they service,(our Service Agent list & information is continually updated & monitored)
Warranty Service Call details would be forwarded to GASPRO/APPLIANCE TECH by email from your office on a template (supplied by ourselves), we would then record the details into our database and despatch your job to a relevant Service Agent within 24 hours of receiving the request. The Service Agent is then requested to contact your customer within 24 hours to arrange an appointment to carry out the required work.
If technical advice and/or parts are required, the Service Agent contacts GASPRO/APPLIANCE TECH for further assistance. On completion of the job, the Service Agent's invoice is sent to GASPRO/APPLIANCE TECH for approval and recording of details prior to payment.
GASPRO/APPLIANCE TECH will be responsible for the allocation, monitoring and follow up of all warranty and non-warranty service work throughout, and across, any state of Australia.
GASPRO/APPLIANCE TECH will be responsible for all record keeping in relation to work undertaken on your behalf and this information will be available at any time via electronic remittance, including daily updates of job progress.
GASPRO/APPLIANCE TECH has recently added some new features to our comprehensive Job Control Software.
We can now offer a complete service call history that includes the following:
1. Customer name
2. Customer address
3. Contact phone numbers
4. Job address if different from customer address (eg. rental, etc)
5. Postcodes
6. Date customer rang & who recorded customer call
7. Date issued to Service Agent by ourselves
8. Service Agent details (incl. delivery & postal addresses)
9. Appliance type & model/serial numbers
10. Purchased from (if known)
11. Date of purchase and/or installation
12. Service Agent invoice number
13. Parts fitted (if any)
14. Date work completed by Service Agent
15. Cost of work completed
16. Brief description of work completed
17. Date invoice received from Service Agent
18. Passed for payment date
Jobs can be searched by most of the above categories, this results in a huge amount of time saved in recording of this data by your staff, but at the same time enabling you to access this information on a daily basis for the purposes of history or statistics & costs.
GASPRO/APPLIANCE TECH will be responsible to record and approve all Service Agent invoices prior to authorisation of payment.
GASPRO/APPLIANCE TECH can provide Technical Support and Training Courses on products to staff and Service Agents as required (eg. new product overviews, familiarisation of existing products).
GASPRO/APPLIANCE TECH would undertake both warranty and non-warranty work on your products.
GASPRO/APPLIANCE TECH can stock your parts for warranty as well as supply and distribute parts to service agents.
GASPRO/APPLIANCE TECH will respond to all calls within 24 hours from initial Service Request being received from you, including the distribution of the job to a relevant Service Agent.
SERVICE AGENTS:
GASPRO/APPLIANCE TECH will assume management of the relationship of existing Service Agents.
GASPRO/APPLIANCE TECH will undertake quality control and assessment of these Service Agents on an ongoing basis, including monitoring of Licenses and Public Liability Insurance etc.
GASPRO/APPLIANCE TECH will review the Service Agent's rates in accordance with the industry standards.
Level of optional services for consideration to be included or on a time and material basis to be negotiated at the time of service requirement:
DAMAGED WAREHOUSE STOCK:
1. Repair and report on faulty or scratch and dent warehouse stock (T2);
2. Workshop testing to conduct diagnostic and repair work on problem or difficult appliances in situations where it is not practical to conduct such work on customer premises;
3. Technical training (staff and Service Agent courses conducted);
4. Provision of FAQ sheets;
IN SUMMARY:
In considering all aspects of the technical expertise and management required we are confident that GASPRO/APPLIANCE TECH is well positioned to meet the needs of your business, and are able to customise a system or procedures to suit your business requirements.